Refund policy
We have a 30-day return policy, which means you have 30 days after you receive the item to request a return. If you are out of town, please contact us in advance so we can hold your item(s) until you return. The 30-day return policy takes effect upon delivery, regardless of whether you are on vacation or unable to open the package. We must be contacted 48 hours after the delivery date for a return.
To initiate a return, you can contact us at salvofarina@hotmail.com. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to ship your order. Items sent back to us without first requesting a return will not be accepted. The products must be:
- In original condition (new)
- Unwashed and unworn
- in the original packaging
Restocking fees:
No restocking fees.
Return method:
by mail. After you request a return, if your return is accepted, we will send you instructions on how and where to send your package.
Return label:
After you request a return, if your return is accepted, we will send you a return shipping label.
- For defective products - If your return is accepted, we will send you a return shipping label.
- Due to customer withdrawal - If your return is accepted, we will send you a return shipping label.
Return shipping cost:
You will be responsible for paying all shipping costs for your item. Shipping costs are non-refundable. If you want to return the product, we will refund the amount after deducting the shipping cost.
Product damage
We have a 30-day return policy. In case of receipt of broken/damaged product, the customer service team needs to be notified as soon as the product is received in case there is a problem. Post the stipulated deadlines, the team will not be able to honor any exchanges.
Incomplete Product / Partial Product / Damaged External Packaging / Used Product / Wrong Product
In the above-mentioned cases, please place the order after receiving the product, also attach the pictures and video of the outer packaging and inner packaging with the product on all sides, it helps us to solve the problem.
In case you have thrown away the boxes in these cases, we cannot help you.
Delivery problems, Delivery agent problems.
In the above-mentioned cases, please place the order after receiving the product.
And please attach your proof of identity and signature with the request, which helps us resolve the issue.
Cod/Prepaid Issues, Payment Issues, Late Delivery
In the above-mentioned cases, please contact our customer service
on working days. Customer Service Number 201-406-1198
We are always here to help you and make you smile.
Late or missing refunds (if applicable)
If you have not yet received a refund, we ask that you first verify your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all this and still haven't received your refund, please contact us at salvofarina@hotmail.com you can also call or message our Customer Service at 201-406-1198. We will be happy to help you with your queries.
exchange shipping
Depending on where you live, the time it may take for the exchanged product to reach you may vary.
We provide a trackable shipping service and shipping insurance purchase. We cannot guarantee that we will receive your returned item.
CONTACT US
Phone: 201-406-1198
Email: salvofarina@hotmail.com
Address: 877 Hillcroft Terrace, Cave Springs Arkansas 72718, United States